Report a Problem
Decide which category you’re in
Section titled “Decide which category you’re in”- Trade failures or signing issues
- Claim, refund, or settlement issues
- Wallet and network issues
- Event result and dispute issues
- Profile and account issues
- Business partnerships and general inquiries
What to include for each category
Section titled “What to include for each category”| Category | What helps us most |
|---|---|
| Trade failure or signing | Event link, chain, token, any error from the wallet |
| Claim, refund, or settlement | Whether you expected Claim or Refund, what state you currently see, event link |
| Wallet and network | Current network, wallet, gas balance, token balance |
| Event result and dispute | Result page status, whether the dispute window has ended, where you see inconsistency |
| Profile and account | The profile or settings page involved, where the issue appears |
| Business partnerships | Topic of partnership and the team you’d like to reach |
Last step before escalating
Section titled “Last step before escalating”If your real question is “I don’t know what I’m supposed to be waiting for,” go back to:
This avoids reporting a state-understanding question as a system bug.